Freshdesk is currently in Open Beta. The info in this article is subject to change.
Connecting Stitch to Freshdesk is a four-step process:
To ensure Stitch will able to access all possible data points, we recommend that someone with Administrator permissions - that is, someone who can see and access everything in your Freshdesk account - create and authorize the integration in Stitch. Keep in mind that we will only ever read your data.
Stitch will only be able to replicate the data that the authorizing user has access to. For example: if the user is only allowed to access tickets to which they’ve been assigned, Stitch will only be able to replicate those tickets’ data.
Leave this page open for now - you’ll need it to wrap things up in Stitch.
stitch_freshdeskin the data warehouse. This schema is where all the tables for this integration will be stored.
stitchdatawould be entered into this field.
The Sync Historical Data setting will define the starting date for your Freshdesk integration. This means that data equal to or newer than this date will be replicated to your data warehouse.
Change this setting if you want to sync data beyond Freshdesk’s default setting of 1 year. For a detailed look at historical syncs, check out the Syncing Historical SaaS Data article.
The Replication Frequency controls how often Stitch will attempt to replicate data from your Freshdesk integration. By default the frequency is set to 30 minutes, but you can change it to better suit your needs.
Note that the more often Freshdesk is set to replicate, the higher your row count will be. Even if all the tables in your Freshdesk integration use Incremental Replication, replicating data frequently will increase your usage.
Stitch & Replicating Freshdesk Data
Before setting the Replication Frequency, we recommend checking out the structure & Replication Methods for this integration’s tables. Tables that contain nested structures and/or use Full Table Replication will lead to a higher number of replicated rows.
To help prevent overages, we recommend setting the Replication Frequency to something less frequent - like 6 hours instead of 30 minutes.
For more tips on reducing your row count, check out the Reducing Your Row Count article.
After setting the Replication Frequency, click Save Integration to wrap things up.